[eecc1] #Download@ Answering the Ultimate Question: How Net Promoter Can Transform Your Business - Richard Owen ^ePub# Online

eecc1] %D.o.w.n.l.o.a.d^ Answering the Ultimate Question: How Net Promoter Can Transform Your Business - Richard Owen !P.D.F#

Fred Reichheld's 2006 book The Ultimate Question—that question being, How likely is it that you would recommend this company to a friend or colleague?—challenged the conventional wisdom of customer satisfaction programs. It coined the terms 'bad profits' and 'good profits' and pointed to a faster, much more accurate way of gauging customers' real loyalty to a company

Title : Answering the Ultimate Question: How Net Promoter Can Transform Your Business
Author : Richard Owen
Language : en
Rating :
4.90 out of 5 stars
Type : PDF, ePub, Kindle
Uploaded : Apr 15, 2021
Book code : eecc1

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